Help Center
Order Assistance
How do I place an order?
Browse our collection at ClassicsWoodenToys.com, add items to your cart, and proceed through our secure checkout process. You’ll receive an order confirmation email once complete.
Can I modify my order after purchase?
We process orders quickly, but contact us immediately through ClassicsWoodenToys.com if you need changes. We’ll do our best to accommodate your request.
Shipping Information
What are your shipping options?
We offer:
- Standard shipping (3-7 business days)
- Expedited shipping (2-3 business days)
- Free shipping on orders over $75
How can I track my order?
Track your package:
- Use the tracking link in your shipping confirmation email
- Log in to your ClassicsWoodenToys.com account
- Visit “Order History” for real-time updates
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days for unused items in original condition. Start your return at ClassicsWoodenToys.com/returns
How do exchanges work?
For exchanges:
- Return the original item per our return policy
- Place a new order at ClassicsWoodenToys.com
Product Questions
Are your toys safe for children?
All our wooden toys meet or exceed international safety standards, using non-toxic materials and child-safe finishes.
How should I clean wooden toys?
Use a damp cloth with mild soap. Avoid submerging in water or using harsh chemicals. Visit ClassicsWoodenToys.com for care instructions.
Account Management
How do I reset my password?
Click “Forgot Password” on the login page at ClassicsWoodenToys.com and follow the instructions sent to your email.
Can I view my order history?
Yes, all past orders are available in your account dashboard after logging in to ClassicsWoodenToys.com
Payment Options
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard encryption and never store your full payment details.
Additional Support
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout and include a personalized message.
What if my question isn’t answered here?
Visit our comprehensive Help Center at ClassicsWoodenToys.com/help or contact us through the website for personalized assistance.